Testimonials

Northwest Property Management has been the contracted firm for the Millpond Condo Association for the past eight years. The Board of Directors and the residents have been very pleased with this business relationship.

We are particularly pleased with the financial management and monthly financial reports generated by Northwest Property Management. Issues pertaining to non-payment of association dues are quickly and professionally addressed, and the Association's rate of delinquent accounts remains very low.

Northwest Property Management has actively solicited bids for numerous vendors such as snow removal, trash hauling, and landscaping. Millpond has then been able to secure multi-year contracts locking in competitive pricing, and ongoing business relationships.

Claudia B. Curtis - President at Millpond Condo Association, Batavia, IL

 

Emerald Green Condo Association has been a client of Northwest Property Management (NWP) for the past 8 years, I am extremely pleased how they have handled our financials especially collections.

Their accounting department keeps us abreast from the time an account enters collection until we receive payment. With the hard financial times in the country, I can say they pursue every past due account to maintain our cash flow without requiring special assessments.

I highly recommend Northwest Property Management to the other condo associations desiring timely administrative support, accurate monthly financials, yearly budget proposals and an excellent collection process.

Megan Paulsen - President at Emerald Green Condo Association, Warrenville, IL

 

Northwest Property Management and Financial has served our community with the highest degree of professionalism and experience.

Our Association Board has had great success with vastly improving the property while increasing our reserves to new highs.

Paul J. Ruiz - President at The Trees Condo Association, Woodstock, IL

 

It is a pleasure to work for Northwest Property & Financial Management and their prestigious group of clients. The Property management team provides us as a contractor with fair, decisive, and clearly stated direction & expectations. When issues arise, they work with us as a team to effectively problem solve and find prompt resolutions that are focused upon responsible outcomes for the property.

They have an excellent track record of client retention and business growth through client referrals. This stability and continuity is a great benefit to us as a contractor to work together on long-term value added relationships that aid in delivering superior communication and quality.

Sherm M. Fields - Regional Vice President at ACRES Group

 

Creekside has worked side by side with Northwest Property Management for over 14 years. Mainly in the areas of Landscape Maintenance, enhancements, tree work, irrigation, and snow removal. Northwest's team of management professionals are always responsive to the needs of the communities, as well as to the contractors. We would recommend Northwest Property Management as a high quality company that goes above and beyond to get the job done! We look forward to working together for many years to come.

John and Joel - Creekside Landscape

 

I have been serving for the last several years on the board of directors for two commercial office owners' associations that are both managed by Northwest Property & Financial Management, notably Chris Bergland and Robert Bergland.

The Berglands have brought a truly professional, diplomatic, and experience-based approach to our Associations. Because all of the board members are volunteers, having a competent commercial property manager and firm assures consistency, availability for consultation, and "history" that transfers from year-to-year.

The service, reliability, and overall experience has been extraordinary. They provide premium services that are thorough, innovative, and very customer friendly.

Any condo Association should consider themselves fortunate to have Chris Bergland and Robert Bergland of Northwest Property and Financial Management as their management company.

Terry R. Mohr, Esq. - Mohr & Sullivan, P.C., 1485 Commerce Drive, Algonquin, Illinois 60102

 

AAA Painting Contractors, Inc. and Northwest Property Management have enjoyed a 25 year working relationship. Bob Bergland was one of my original clients who has become a great business associate through the years as both of our companies have grown. Both owners see the world through similar lenses. The corporate cultures have cultivated longstanding relationships with homeowner associations and employee longevity. Companies treat their customers the same way they treat their staff. Northwest Property Management has a great team with many years of experience and a strong, solidified customer base.

Mark Youngberg – President, AAA Painting Contractors, Inc.

 

My firm has had the opportunity to serve as legal counsel for several associations managed by Northwest Property Management. Through that representation, I have had the opportunity to work with Bob Bergland, as well as many of his other community association managers. Based upon my experiences, I have found Bob and the other managers at his company to be professional, highly competent, and practical. I have been impressed not only with their handling of legal matters, but also with their general day-to-day proactive management of their communities. In addition to an exceptional management staff, NWPM also has a great behind-the-scenes team. In particular, due to the keen observations and skills of Donna Clarke, NWPM was able to help one of our mutual clients collect on a heavily delinquent account, which had been foreclosed. Without Donna spotting the potential issue that led to a full recovery that association would have failed to collect approximately $12,000.00. I would not hesitate to recommend NWPM to any association for management services.

Dawn Moody – Attorney, Keough & Moody, P.C.

 

In the 27 years that I have worked with Northwest Property, I have seen them grow from a small company with a few dozen customers, to one of the largest management companies in the area. Despite their growth, they have managed to hold onto a small company mentality, focused on individual attention to each of their customer’s unique needs. They give each customer this same, individualized attention, regardless of their size. I work with Northwest Property on almost a daily basis and have always been impressed by their employees’ knowledge of the property management business, their commitment to the communities they work for and their results-driven approach. I cannot say enough good things about this company!

Paul A. Krieg - Attorney Woodstock, IL

 

Northwest Property Management (NWP), has managed our Townhome Community for the past 10 years. At that time, we transitioned from a self-managed HOA. Before making the change, we conducted an extensive search to find the right company. As a Board member, I have found them to be a stable company and great partners. We have been fortunate to have had the same property manager the entire time. Only because Janice was recently promoted to a new position has that changed. Our new property manager has been on board for a few months and has proven to be just as knowledgeable and professional. NWP is great about providing guidance to the Board and they are a valued member of our team. Being a neighbor and a Board member charged with upholding an Associations Declaration is not always easy. Having the right management company makes all the difference. While homeowners may not always like the outcome, having the guidance of Northwest Property Management makes it easier for our Board to make good and fair decisions.

Mary – Secretary at The Kingswood Townhomes Owners Association, St. Charles

 

Our Homeowners Association has used Northwest as our property manager for about 15 years – before that, we were self-managed. I have been President of the Association for many years, both self-managed and after that, with NWP as manager. Self-managed was difficult, as a Board it is just all amateur volunteers. We needed help, so we interviewed several firms and chose Northwest. We have never regretted it. They do a wonderful job for our association, and at a reasonable cost for their high level of service. Each time the contract is up for renewal we do so with pleasure. We recently had a manager change from our longtime manager Janice to our new manager Eric and the transition has been pleasant and seamless. Their expertise and advice – plus, doing all the “heavy lifting” with getting and reviewing work bids, handling owner interactions, etc., – makes it a pleasure to be a Board Member, and not many association board members would say that. It’s important to remember that the management company work on behalf of the Board, not for the owners or their renters directly. They are our interface to the owners and so field all their calls and occasionally have to play “bad cop”. They have to issue fine notices and enforce rules, so that the community remains an agreeable place to live. So, they are little like a Human Resources manager with 2 hats – one being customer service to the owners, the other being hall monitor to them when they are out of compliance with a community rule or policy. That will get peoples’ ire up and result in complaints – which are usually not warranted, if you knew both sides to the story. I heartily endorse Northwest as a Property Manager to anyone in the Chicagoland area. As a Realtor, I come across and hear about many Associations and their service levels, and I can assure you, the Northwest delivery on expectations is far superior to most.

John Glenn, MBA, Associate Broker, Realtor, SRES –
Coldwell Banker Residential Brokerage
President – The Kingswood Townhomes Owners Association, St. Charles


 

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